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Customer Care Advisor

Hi There!

Jamie Frazier — Our Customer Care

                                       Advisor

 

Jamie Frazier is the heart of RVision Homes’ customer care experience. With over a decade in the homebuilding industry — including eight years in flooring and warranty scheduling — she brings both expertise and empathy to her role as Customer Care Advisor.

Her path to RVision was a natural one. While leading warranty and scheduling teams for a flooring company, Jamie frequently worked alongside RVision Homes and developed a strong respect for the company’s values and commitment to quality. That connection eventually inspired her to join the team, where she’s proudly served homeowners since 2023.

Today, Jamie manages the entire post-closing care process, from sending personalized homeowner packets and coordinating 30-day walk-throughs to scheduling service requests, landscaping installs, and even cabinet layout reviews before construction begins. Her diligence ensures no detail is overlooked, and her approachable nature provides every homeowner with confidence and peace of mind.

At RVision Homes, Jamie isn’t just coordinating service — she’s building relationships, making sure each family continues to feel the care and craftsmanship that define the RVision name.

"We bought a spec house, our first NEW home and we are extremely happy! We have been in the house for a month and RVision has been amazing. The HOA wouldn't give me blank forms before our closing so I could get a jump on having a fence installed. Justin and Mandi not only got the forms but got the HOA approval for the fence for us before closing. I had a small issue and sent an email at 7am thinking someone would call me in the afternoon but no...I had a call back within 15 minutes. Building a pretty house is one thing but the outstanding customer service we have received means everything to the customer. These guys are awesome!"
M. Barrett - Willis, TX
"Our experience with RVision was nothing but positive. From the beginning our salesman Scott was personable and showed a genuine interest in helping us build our dream home. Justin and James guided us through the construction process and helped us make good decisions about our change orders and the construction process. Amanda and Denise handled all of our questions regarding money, permits, dealing with the bank, etc. and we never really had to do much but sign on the dotted line. At the end the owners visited us at the house to make sure everything was ok and made sure we were happy with the finished product. There is no perfect house builder, but RVision came pretty close with their concern and skill that helped us build a masterpiece. Most importantly, I never distrusted them. As a skeptical attorney, it is rare to find someone, much less a whole company that you can trust to do the right thing I wholeheartedly recommend them."
E. Mathis - The Woodlands, TX
"My wife and I are very happy we chose RVision to build our home and would happily recommend them to friends and family! Being able to spend time in the design center picking out all our options prior to even breaking ground made the rest of the building process so easy as we knew what to expect during the build process. Working with Chris (Construction Manager) and Scott E. (BOYL Specialist) through the process was also very help as they kept in communication with us on the progress of the build and happily answered any questions or concerns we had along the way. We are now living in our home and can’t be happier with our choice!"
Eric - Conroe, TX
"We love the house RVision Homes built for us. They are definitely the go-to home builder in the Magnolia area. Love every bit of our custom home. Their design process was easy to follow and we highly recommend using them!"
C. Newell - Magnolia, TX

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